Approved answers stay approved
Staff can update the property profile and FAQ source used by the visitor experience.
ReplyRivet / VIP Inquiry Rescue
Don’t let a warm inquiry go cold.
A focused one-property pilot for independent hotels, golf clubs, and event venues that need a clear next step after a web inquiry or opted-in missed call.
Proposed pilot property. Availability, reservations, telephony, SMS, CRM sync, and automated visitor follow-up stay off unless the supported destination is configured.
Pilot brief
One property. One source of truth.
- Approved property identity and offerings
- Reviewed FAQ answers, not improvised promises
- Consent and opt-out state on every inquiry
- High-intent flag plus staff notification
- Manual review handoff when automation is unsupported
The workflow
A clear answer, then a human handoff.
The pilot focuses on the part ReplyRivet can support reliably today: capture, approved information, qualification, consent, and an authorized staff queue.
- 01
Capture the inquiry
A supported web inquiry records the contact, source, date, group size, need, and explicit consent in one receipt.
- 02
Answer from the approved set
The property’s reviewed FAQ answers stay visible. Anything outside the set goes to staff instead of becoming a guess.
- 03
Route the handoff
Near-term dates, larger groups, and booking intent are flagged for an authorized staff review and notification.
Built for the pilot
Small enough to govern. Useful enough to test.
Intent is visible to staff
Near-term dates, larger groups, and booking need are flagged in the authorized request queue.
Boundaries are part of the product
There is no telephony, SMS, CRM, reservation, or durable outbound follow-up integration in this pilot. A completed review request is recorded as a manual handoff unless a supported channel is configured.
Start with one property
Give the next inquiry somewhere useful to go.
Configure the property source of truth, then send a real web inquiry through the pilot flow.